Stand-Up Meeting

Design Thinking

Design thinking is a collaborative problem-solving method focused on artistic design. You will learn from design thinking if you work in marketing, product creation, customer service, or leadership. We'll cover the following topics in this one-day course:

  • Empathy is needed to comprehend a design for your users.

  • Ideation to create solutions that meet the wants and needs of your users

  • Testing and prototyping to improve solutions

This workshop is offered to groups of 5 or more.

Workshop Duration: 1 day

What's included in our workshops?

  • We ensure our workshops are facilitated by top-quality trainers. 

  • We guarantee that all workshop class sizes are small and interactive.

  • We provide all workshop material.


All  Workshops will be held live online via Zoom. Click here to view our current scheduled workshops.  

Open Space Office

Workshop Objectives 

  • Use concept thinking to come up with more innovative solutions to problems.

  • Consider issues from the customer's point of view.

  • Use a variety of brainstorming approaches to come up with new ideas.

  • Make good use of concept analysis.

  • Recognize the importance of prototyping to test your ideas.

  • Maintain the momentum of the design concepts.

Workshop Topics

  • Design Thinking: An Introduction

  • Empathize

  • Define

  • Ideation Part 1 – Ideas and Possible Solutions

  • Ideation Part 2 – Journey Mapping

  • Prototyping and Testing


Workshop Outline

Design Thinking: An Introduction

We'll go through the advantages of design thinking and describe the basic design thinking process in this lecture. Real-life scenarios would be investigated and extended to a workplace scenario.


We implement empathy mapping and then build an empathy map based on our workplace example.


Then, using what we've learned from the empathy mapping exercise, we build a Point of View and identity to figure out who the users are. This then aids in the definition of the issue to be addressed.

Ideation Part 1- Ideas and Possible Solutions

After that, we'll look at brainstorming, brainwriting, De Bono's Hats, and other strategies for coming up with ideas and possible solutions to our design challenge. Finally, we'll look at several methods for choosing the right idea.

Ideation Part 2 — Journey Mapping

Then we'll look at how to document a user's interaction with a product or service from beginning to end. The process we're most interested in is journey mapping.

Prototyping and Testing

Next, we'll look at low-fidelity and high-fidelity testing, as well as when and why they should be used. After that, we'll look at user testing techniques.

For more information on this workshop, please contact us: