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Conflict Resolution: Dealing with Difficult People

The Conflict Resolution: Dealing with Difficult People workshop is an engaging virtual training workshop that offers solid techniques and tools for managing challenging interactions with employees and customers.


Successful conflict resolution comes from understanding the behaviors of others and how people can be influenced. If we consider the challenges faced in the conversations we must have and approach these conversations with a plan, we will discover that more conflicts will be resolved.  Gaining a new skill set on resolving conflicts will help us have meaningful and critical conversations.

This workshop will provide participants with the techniques to become successful conflict resolvers that bring a win-win result. Through a profound evaluation of attitudes, techniques, and strategies for working constructively with all types of people, each participant will grow in their productivity and professionalism.

This workshop is offered to groups of 5 or more.

Workshop Duration: 1 day

What's included in our workshops?

  • We ensure our workshops are facilitated by top-quality trainers.

  • We guarantee that all workshop class sizes are small and interactive.

  • We provide all workshop material.

All  Workshops will be held live online via Zoom.

Workshop Objectives

Understand how attitudes and behaviors impact others.

Uncover new and practical techniques for dealing with difficult people.

Discover some strategies for managing and dealing with anger.

Develop coping strategies for dealing with challenging situations and challenging people.

For more information on this workshop, please contact us: